Company Name
- Where did the name Oliver + S come from?
When she was younger, Liesl's daughter (whose nickname is S) had a playmate called Oliver. The brand was named after them.
Website Security and Privacy
- How do you treat my personal information?
Like we would want our own treated, of course. We never share the personal data you provide on our website. Additionally, the website offers a secure shopping environment that is in full compliance with the Payment Card Industry Data Security Standard (PCI DSS). The site undergoes regular, rigorous audits to ensure that it remains compliant with the PCI DSS.
- Do you have a privacy policy?
Yes. If you're interested in the details, you may review it.
Shipping and Returns
- When will my order ship?
All orders are shipped within one business day. Orders placed Monday through Friday before 3:00 PM ET usually ship the same day. You will receive an email with a tracking number for your package once your order ships.
- Do you ship internationally?
Yes, we do. The tracking number you receive will show status of your package until it leaves the United States. After it is taken over by your country's postal service, you will not be able to see additional tracking details unless they are provided back to the US Postal Service. (Only a couple countries do this, unfortunately.) Delivery time to your address can vary. We find that the majority of international orders arrive within two weeks, but occasionally an order takes longer. This is due to the amount of time that the package is held in customs in the country of receipt. All orders are shipped with a reported customs value showing the full retail price of the items in the order. Any discounts or coupon codes used are not reflected in the reported customs value. We are not able to change this. You are responsible for any customs and import duties imposed by your local customs service. Every country has differnt customs policies. If you have questions on this, please contact your local customs service.
- What are your shipping and handling charges?
We hate paying shipping and handling charges, too, so we do everything we can to keep these costs down. Charges are based on the number of items ordered and the country to which the order is shipped. For details, see our shipping and handling schedule.
- How do you ship orders?
All orders ship via US Postal Service or UPS. Orders of eight or fewer patterns for addresses in the United States ship either First Class or Priority Mail. Orders of more than eight patterns to addresses in the United States ship via UPS. Orders going outside the United States ship First Class Mail International or Priority Mail International. Allow seven days for delivery to US addresses. Due to customs inspections in the country of receipt, more time may be required for delivery to addresses outside the United States.
- What is your return policy?
If you bought an Oliver + S pattern from a retailer, please contact the store for its return policy. Paper patterns purchased on our web site may be returned for a full refund of the purchase price (minus shipping charges) within 30 days if accompanied by the sales receipt and if the pattern has not been opened. (Sorry, patterns are like toothpaste. Once they’re out of the tube there’s no getting them back in.) Return costs are at your own expense. Please ship your return via a traceable delivery method for proof of shipment and delivery. Contact us for return instructions. There are no refunds or exchanges on digital patterns.
Paper Dolls
- Why paper dolls?
Who doesn’t love paper dolls? We thought they would be an innovative yet traditional way to show the designs and to make the packaging fun, and the response to them has been amazing! We plan to release new dolls on a regular basis, so be sure to watch for them.
- How can I get copies of the paper dolls?
Every pattern ships with a five-inch-high paper doll and outfit.
- Who creates your paper dolls?
Our paper dolls are illustrated by Dan Andreasen, a wonderful artist who is represented by Shannon Associates.
Images
- Can I download images from your web site to display in my
store or on my web site?
We are happy to share our images for promotional purposes. Please contact us for specific information and for high-resolution images, if desired.
Boutique Sewer Program
- May I make and sell items from your patterns?
We are pleased to have launched the first program in the industry that allows boutique sewers to use our patterns for making and selling individual garments. Details of this innovative program are available in the boutique sewer program section of the website.